EMShape® Neo and Perfect Shape® Neo machines are of the highest quality and designed to last for years to come.  EMShape Neo Favtory Main Store’s offers a 12 month warranty on all equipment sold on this website emshape.shop. The warranty for your machine will be activated at the time of the delivery, and the warranty paper will be included in the delivery box when you receive your product. In the event that you can’t find your warranty paper, the warranty is still active.

During the warranty period, we will gladly accept a defective machine to repair or replace it if it can not be repaired, and return it to you free of charge. We would gladly service your machine after the warranty period, however charges for replacement parts will apply.  Other minor charges may also apply.

To prevent failure while using the equipment, it’s expected that the equipment be properly used. We highly recommend participating in our free training for purchased equipment where you will learn how to use and maintain your machine. It's important to understand any damages due to inappropriate unpacking or use by buyers are not covered by this warranty. Our 3 year warranty covers defects associated with the machine’s internal components, however, accessories and parts, such handles, are covered only for one year.

This warranty does not cover damage incurred by user environment and care including but not limited to fading, staining, crushing, and general wear.  All equipment purchased from the website should only be used and operated by a qualified, trained professional. The limited warranty is only offered to the original buyer of the equipment and doesn't transfer to a new owner. 

We pride ourselves on offering only the most durable, reliable products. If you encounter any issues with your equipment within this warranty period, we will happily assist you in repairing or replacing a defective part, at no cost.  We will always first troubleshoot any equipment issues virtually with the buyer to keep your equipment functioning. If the initial troubleshooting did not resolve the problem with the unit, we will gladly accept the equipment back to our factors for inspection and repair. All repair transit costs to the factory is the sole responsibility of the buyer. 

Photos/videos will always be requested from the buyer if any defect claim is filed. Please email pictures or videos to our customer service at info@emshape.shop or send them to us using wetransfer.com, and allow the customer service representative to respond within 24 hours on business days.

Please contact us at info@emshape.shop about warranty questions.