FAQ re: EMShape® Neo

Banner Image

What is EMShape neo

EMShape® Neo offers the first non-invasive body shaping treatment that combines radiofrequency heating for fat reduction and high intensity concentrated magnetic muscle training (HICMMT) for muscle building and toning.

In just 30 minutes, this procedure delivers comparable or superior results in terms of fat reduction and muscle strengthening compared to other non-invasive treatment options such as EMSculpt of EMSculpt Neo, and all at a significantly lower cost.

Additionally, EMShape® Neo is suitable for a wide range of patients, including those with a BMI up to 35.

Yes certainly. The machine uses concentrated magnetic wave and radio frequency energies. Numerous scientific publications have noted that high intensity electromagnetic muscle training is safe and effective for most people. Similarly radio frequency is well known to be safe and effective for both skin tightening and fat burning when used properly.

People should not do the treatment, however, if there is metal in the body, close to the treatment area or, if a heart condition is present.

EMShape® Neo uses a unique applicator that releases pulsed electromagnetic energies with specific optimal pulse widths for the separate intervals of warming up, intensive workout, and cooling down, together with synchronized RF energy of 40.68MHz or 6.5MHz.

The RF heating causes a rapid increase in muscle temperature, priming the muscle for the following stress. At the same time, in just under 5 minutes, the temperature in fat cells reaches a point of apoptosis, resulting in permanent damage and gradual removal from the body. Clinical studies demonstrated a typical decrease of 32% in subcutaneous fat.

By surpassing the restrictions of the brain, HICMMT engages the muscle fibers in the targeted area at levels that cannot be reached through voluntary exercise.

This intense stimulation forces the muscle to adapt, leading to a significant increase in the number and size of muscle fibers and cells. On average, there is a 28% growth in muscle volume.

You will begin to feel results immediately after the first treatment. You may in some cases feel muscle soreness. You will also notice other small changes, such as posture improvements and decreased fatigue during exercise.

Most patients are noticing visible results about 1 month post-treatment, and maintain results with a maintenance plan. Results can continue to improve for up to six months after the treatment.

Not at all. EMShape® Neo does not cause any pain. Patients often say they feel a sensation of pulling on the individual muscles on treatment area. Also, patients will feel a sensation of heat when the RF energy is activated.

The operator has complete control over the treatment intensity for both the pulsed electromagnetic wave energy as well as the RF (both are adjustable from zero to maximum on a sliding scale) so patients always experience a level that is acceptable and comfortable to them.

EMShape® Neo is completely non-invasive and requires no recovery time.

The procedure is attractive for patients because they don’t have make special preparations for treatment nor do they need to follow any required post-care plan.

Some patients say they feel mildly sore for a few days after treatment, but there is no pain involved.

Sure, spa clients love to remove stubborn fat and tighten skin, but they also want muscle definition and a stronger body. EMShape® Neo does all of these things.

We also developed EMShape® Neo to meet the demands and suggestions of our clients. They asked for a stronger output energy so we made our machines stronger. They asked for a faster frequency and more customization depending on the body area to be treated. We try to listen carefully so we can better offer our clients what they actually searching for.

Shipping & Delivery

  • Shipping times for orders delivered to USA: 2 - 7 business days.
  • Shipping times for orders delivered rest of the world: 2 - 12 business days.
  • For bulk orders or orders requiring customization, additional preparation time of 1-20 business days, depending on the nature of customization & quantity.

Shipping is free worldwide.
Here are the full details of our Shipping Policy.

Yes, we offer free shipping for all orders placed on this website.

If you require white glove delivery service or if your delivery address is outside USA and you want a special type of delivery, extra cost may apply.

Yes, we ship our products all over the globe.

Please note that for some countries, the buyer is responsible for import clearance. Read more details here.

A full list of all of our shipping areas can be found on our shipping policy page, here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Tech support

Yes. A 3 year warranty is provided for all machines. Accessories are covered by an 1 year warranty.

All equipment sold on this website is 100% brand new and subject to strictest quality control.

The warranty provides a guarantee against manufacturer defects. The guarantee covers only manufacturing, design, or material defects. It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

Please notify us immediately if you notice any defects.

Currently we do not offer extended warranty.

However, after the warranty period ends, we will still be available to offer free remote technical advice and you can always purchase any necessary replacement parts directly from us.

If you ever experience any problems with your equipment, please make a video that clearly shows the issue send it to hello@emshape.shop, using the following online transfer service: wetransfer.com.

One of our technical support engineers will contact you directly to solve the problem remotely.

Returns & Refunds

Yes, we offer full and partial refunds.

Please read more information on our official Refund policy.

A refund request can be submitted within a 30 days after the delivery is made, subject to the terms described on our official Refund Policy.

If you return the machine due to change of mind, all shipping costs are handled by the buyer. A 20% return fee is also deducted from your refund to cover our original shipping costs, inspection costs and other related expenses.

Should significant logistics damage occur, our company will cover the return shipping cost and send you a new machine.

Damaged machines cannot be returned for a refund. Only a replacement machine will be granted.

Damage to the outer packaging box only is not covered and no exchanges will be approved. 

Damage resulting from the buyer improperly unpacking the machine is not covered and no exchanges will be approved. Friction caused damage is considered to be the responsibility of the buyer.

Read full refund policy.