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Welcome to contact EMShape Neo Global customer service:

Phone:  +1-310-299-2942

WhatsApp:  +86 13688942100

Email:  hello@emshape.shop

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Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

3 year warranty + Quality guarantee

Main machine is under full warranty from the date of delivery.

Worldwide shipping

We ship anywhere, with tax-free delivery to more than 35 countries worldwide.

24/7 support

Every client is VIP. Call or email us anytime. Training, marketing advice, and tech support are all included.